The Policy  

This privacy policy notice is for this website; glowconsultancy.london and served by Glow Consultancy London – London N1 1EB and governs the privacy of those who use it. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy you may wish to cease viewing / using this website.

Policy key definitions:

• “I”, “our”, “us”, or “we” refer to the business, Loud Digital.
• “you”, “the user” refer to the person(s) using this website.
• GDPR means General Data Protection Act.
• PECR means Privacy & Electronic Communications Regulation.
• ICO means Information Commissioner’s Office.
• Cookies mean small files stored on a user’s computer or device.

You

This Privacy Notice applies only to your use of this website, and it may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them. Please read this Privacy Notice carefully and ensure that you understand it.  Your acceptance of this Privacy Notice is deemed to occur upon your first use of this website.  If you have any questions, you’re welcome to contact here. Link to marie@…

Under the GDPR your rights are as follows. You can read more about your rights in details here;

• the right to be informed;
• the right of access;
• the right to rectification;
• the right to erasure;
• the right to restrict processing;
• the right to data portability;
• the right to object; and
• the right not to be subject to automated decision-making including profiling.

You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data. We would be grateful if you contact us here. Link to marie@… first so that we can try to resolve the matter.

We handle subject access requests in accordance with the GDPR.

What Information do we collect and on What Grounds do we Process it?

Personal data means any information that can be used to identify you, so it does not include anonymised data. We may process the following types of personal data about you:

Communications that you send to glowconsultancy.london

Whether it be through the contact form on this website, through email, text, social media messaging, social media posting or any other communication that you send to us.

We process this data on the grounds of legitimate interests – for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims.

Customer Data

Includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your card details.

We process this on the grounds of performance of contract – data to supply the goods and/or services you have purchased and to keep records of such transactions.

User Data

Information about how you use this website and any online services together with any data that you post for publication on this website or through other online services.

We process this on the grounds of legitimate interests – to operate this website and ensure relevant content is provided to you, to ensure the security of this website, to maintain back-ups of this website and/or databases and to enable publication and administration of this website, other online services and business.

Processing of Your Personal Data

Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases.

• We are exempt from registration in the ICO Data Protection Register because we only use the information for advertising, marketing and public relations.
• Lawful basis:Consent
  The reason we use this basis: To Respond to a Proposal Enquiry
  We process your information in the following ways: We use the information provided to contact you about a possible proposal.
  Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.
  Sharing your information: We do not share your information with third parties. / We do share your personal information with third parties and they include; ??

If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

Technical Data

Information about your use of my website and online services such as your IP address, your login data if applicable, details about your browser, length of visit to pages on this website, page views and navigation paths, details about the number of times you use this website, time zone settings and other technology on the devices you use to access this website. The source of this data is from the website’s analytics tracking system.

We process on the grounds of legitimate interests – to analyse your use of this website and other online services, to administer and protect this business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of the advertising, to grow this business and to decide a marketing strategy.

Marketing Data

Information about your preferences in receiving marketing from glowconsultancy.london and your communication preferences.

We process this on the grounds of legitimate interests – to enable you to partake in our promotions such as competitions, prize draws and free giveaways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising, to study how customers use glowconsultancy.london products/services, to develop them, to grow this business and to decide a marketing strategy.

We may use any of the above data to deliver relevant website content and advertisements to you and to measure or understand the effectiveness of the advertising glowconsultancy.london serves you. We may also use such data to send other marketing communications to you.

Our lawful ground for this processing is either consent or legitimate interests – to grow the business.

Email Marketing Messages & Subscription

Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the “Processing of your personal date” above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.

Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.

Any email marketing messages we send are in accordance with the GDPR and the Privacy and Electronic Communications Regulations (PECR). We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences, you can also unsubscribe from all MailChimp lists, by following this link, otherwise contact the EMS provider.

Our EMS provider is; MailChimp. We hold the following information about you within our EMS system;

• Email address
• P address
• Subscription time & date

Sensitive Data

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data, or any criminal convictions and offences.

Where we are required to collect personal data by law or under the terms of the contract between glowconsultancy.london and you, and if you do not provide us with that data when requested, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

We will only use your personal data for the purpose it was collected for or a reasonably compatible purpose if necessary.  We may have to process your personal data without your knowledge or consent where this is required or permitted by law.

How glowconsultancy.london Collects Your Data?

We collect data about you when you fill in forms on this website or by sending us emails.  We may also automatically collect data from you using cookies and similar technologies.

We may also receive data from third parties such as search engines, analytics providers, advertising networks, technical providers, payment processors and delivery services, such as Google, Facebook, PayPal, Stripe, and others. Many of these are based outside the EU.

Marketing Communications

Under our legitimate interests (to grow this business) or with your consent we will use your personal information to send you marketing communications.

Under the Privacy and Electronic Communications Regulations (PECR), we may send you marketing communications from glowconsultancy.london if (i) you made a purchase or asked for information from glowconsultancy.london about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from glowconsultancy.london at any time.

If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.

Disclosures of Your Personal Information

We will not share your data with a third party unless we are legally required to share certain data held by glowconsultancy.london, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal obligations, a court order, or a governmental authority.

We maintain reasonable administrative, physical and technical measures to protect the confidentiality and security of your personal information. Unfortunately, no website is completely secure due to cybercrime.  Therefore, we cannot guarantee that your personal information will not be disclosed, misused or lost by accident or by the unauthorised acts of others and glowconsultancy.london expressly disclaim all liability arising if this situation were to occur.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Our methods meet the GDPR compliance requirement.

Your Legal Rights

Under data protection laws you have rights in relation to your personal data that include: the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.  If you wish to exercise any of the rights please contact me here. marie@glowconsultancy.london

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), as mentioned above the UK supervisory authority for data protection issues.  Again, we would appreciate it if you could contact us first if you do have a complaint so that we can try to resolve your concerns for you.

Cookies

This website uses cookies – small text files that are placed on your machine to help this website provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better.

You can use settings in your browser to control, disable or refuse cookies, although this may cause some parts of this website to become inaccessible or function incorrectly.

If you do choose to accept the cookies then please sit back and enjoy the Glow experience.